Terms of Use

Here’s what you agree to by using a digital County service


  • By using our website or any digital County service, you agree to our Terms of Use and our Privacy Policy.
  • You agree to not use a digital County service for any unlawful or harmful purposes. If you do, your actions shall be considered a violation of these terms of use, and we may limit your access.
  • The County is subject to the Missouri Sunshine Records Law. If you submit any information to us, that information will become public record unless it meets an exemption under the law. Those records will then be subject to disclosure upon request.
  • We are not responsible for user-generated content, which is any content that was not created by a County employee but may be featured on a digital County service.


The following Terms of Use lay out the purpose and intent of the County’s website and other platforms the County may use to provide digital services. Digital County services include:

We offer digital County services in order to encourage participation in County government, deliver effective services to the public, and create a better St. Louis County for everyone.

Note: these Terms of Use do not apply to social media sites.


The County also contracts with third-parties for certain services, like:

  • web traffic monitoring and website optimization
  • form submissions and workflow tools
  • web portals
  • financial transactions

Whenever you use a third-party service, you are also agreeing to that service’s Terms of Use.  If you have any questions about if a digital County service involves a third-party service, please reach out to webmaster@stlouiscountymo.gov.


There are different ways you can access County services online. Some involve just reading through a page on StLouisCountyMO.gov, but others require information being entered into an online form. We have certain rules to follow when interacting with any of these online services (like paying a parking ticket or opening a ticket with 311).

You may not use digital County services for any of the following purposes:

  • To commit a criminal offense or to encourage others to engage in any conduct that would constitute a criminal offense
  • To cause any harm that would result in the payment of damages, or encourage others to cause such harm
  • To impersonate a person or entity, or to claim a relationship with or represent any person or entity you are not authorized to represent
  • To upload any malicious content that may impact a digital County service, the County’s servers or networks, or the hardware or software of any other person who accesses them
  • To upload, post, or otherwise transmit any materials that you do not have the right to transmit (like uploading a video with copyrighted music)

The County reserves the right to suspend your access to a digital County service if we have reason to believe that your access is being used for any of the prohibited purposes listed above or for any other inappropriate or unlawful use. If we have a way to contact you, we will do our best to let you know about the suspension. If you believe your account has been suspended unfairly, please contact webmaster@stlouiscountymo.gov.


In order to access some digital County services, you may be required to create an account. When creating an account, you must ensure that all the information provided by you is current, accurate, complete, and up to date. You agree that you are at least 18 years old, unless the particular site is intended for children under 18. You agree to never use another’s account without permission. You are solely responsible for the activity that occurs on your account. You agree to keep your account password secure. You must notify us as soon as possible of any breach of security or unauthorized use of your account.

Digital County services are an additional service provided to constituents as an alternative method for interacting with the County in-person. However, the County can remove digital services, or access to those services, at the County’s discretion. If you have outstanding business with the County, you are still required to fulfill those obligations, even if a digital County service is unavailable for any reason.


You understand and agree that you are personally responsible for your behavior on, or through use of, digital County services. To the fullest extent permitted by law, you acknowledge and agree to indemnify, defend, and hold harmless St. Louis County, its officers, employees, representatives, agents, affiliates, and suppliers – with counsel acceptable to County, which acceptance shall not be unreasonably withheld– from all liabilities, suits, claims, losses, expenses, costs or any other damages against them or any of them arising from any act or omission by you, your agents, officers, employees, or subcontractors in any way connected with your use of our Services, your violation of these Terms, or the infringement, or alleged infringement, by you of any intellectual property or other right of any person or entity.



Digital County services are subject to forces outside of our control, so it is possible that some services may not be available at certain points. The County does not warrant the availability of any digital County services and disclaims all liability in respect to loss or damage incurred by a user that results, directly or indirectly, from loss of service, malfunction, or failure of any digital service, website, or online application, or any other cause connected with your use of the website or an online application.


Real people are responsible for updating digital County services, so there are times when information updates may be delayed or inaccurate. We will always do our best to make sure the information is up to date.    St. Louis County and its authorized agents and contractors make no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data.


Digital County services may include a secured transaction. Your online security is our top priority, but there’s always a possibility of a breach. We are constantly working to keep every transaction secure, but St. Louis County makes no assurances and is not liable for any loss to you or any third-party if a breach does happen.

External links

While utilizing an online County service, you may see external links that link to a website not managed by the County-also also known as a third party website. The County has no control over third party websites nor is it responsible for the content of any such third party websites. The County does not assume any responsibility or liability for any information, communications or materials available at such third party websites, or at any link contained in a third party website. St. Louis County does not intend these third party websites to be referrals or endorsements of the linked entities by the County, and are provided for convenience only. Each individual website has its own set of policies about what information is appropriate for public access. You assume sole responsibility for use of third party websites. St. Louis County is not responsible for what happens once you click off of a digital County service page.


User-Generated Content Featured Within a Digital County Service Some digital County services may display content that is user-generated. This means the content was created by a member of the public, not someone affiliated with the County. For example, user-generated content could be a 311 ticket submitted by a constituent, or a call to the community to submit artwork that is published on StLouisCountyMO.gov. We do not endorse, support, or share the viewpoint of any user-generated content on a digital County service.

If you are creating content you know will be posted publicly on a digital County service, you agree not to post anything illegal, obscene, threatening, or fraudulent. If you do not follow these rules, we can remove the publicly posted content. Also remember that any information submitted to the County is subject to Missouri Sunshine Records Law (learn more in our Privacy Policy).

Keep in mind: if you post content on a digital County service, you are granting the County permission to use your content (for example, we can use a photo sent in using 311 or use the artwork you sent in). If you publicly post content to a digital County service that infringes on a copyright, the Digital Millennium Copyright Act gives us the power to take it down. The Digital Millennium Copyright Act dictates how we will notify you of the infringement claim and what you can do if you think your content was taken down by mistake.

User-Generated Content Created from County Information It is possible that a third-party could take information from a digital County service and host it on a separate platform (for example, taking the food truck schedule from StLouisCountyMO.gov and displaying it on a separate website). The County is not responsible for information posted by third parties we are not affiliated with, so we cannot ensure the information’s accuracy.

If you are using County information on a third-party site, please keep in mind:

  • You and your application must not express or imply any sponsorship or endorsement by St. Louis County.
  • The text and images used in applications produced using County information should not be similar to those used by St. Louis County. They should not imply ownership, endorsement, or approval by St. Louis County. You may not use the County seal in any way.
  • St. Louis County services should not be misrepresented. For example, non-County services should not be represented as St. Louis County Services.
  • If you are using an API (Application Programming Interface) to source information from a digital County service, we ask that you be mindful of excessive usage (which could slow down service for others). Though there is currently no usage limit, we ask that you let us know if you plan to make heavy use of an API featured on a digital County service (just email webmaster@stlouiscountymo.gov)


Our Terms of Use are likely to be updated. Every time you visit an online County service, it is considered a new transaction, so it is important to check back to make sure you’re comfortable with the terms. The date that this policy was last modified can be found at the top of this page. Any modifications are effective immediately.  This document should be considered the most updated policy and will be considered above any other agreements.